This 4-part series explores leading best practices for the Service Drive Personnel, Cashiers, Porters and Runners. Performing successfully in a busy service drive can be challenging. This course considers your specific role at the dealership and trains on the varied tasks to retain satisfied customers. Service drive personnel are often the first face a guest sees and are important to the success of the dealership. This series covers Customer Service Skills, Handling Incoming Vehicles and Vehicle Redelivery.
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