Description
Service Advisor Certification Series
This course series explores the drivers and leading best practices for creating a truly exceptional service experience. The ten courses teach what is expected and what can be achieved with every guest interaction, and to support every guest interaction, from the first task in the service lane experience to the very last. Service advisors who complete the series will have a strong understanding of each step in the optimal guest handling process and be more capable of providing a world class service experience, every time with every guest.
